Help & Support

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Placing & Cancelling Orders

How do I use the shop?

Browse through the different sections of the site looking at the products available. When you see something you want to buy, you'll notice an “Add to Basket” button or “Preorder” button next to it. Clicking on that button will put one copy of that item into your shopping basket. The number of items in your basket will increase each time you add something.

If you click on the “Show Basket/Basket” link or “Basket/Shopping Cart” Icon or “X items for £x.xx” link in the top right of your screen, you can see what you've got in your basket and how much it will cost you. If there's an item you no longer you want you can remove it. Once you've selected everything you would like to purchase, click “Checkout” - this will prompt you to log in with your Universal Music Direct Limited account. You can create an account if you don't already have one by selecting the 'New Customer' option. You will then be taken to the review order page where all of your order details are displayed for you to check before selecting to 'place order' and enter your payment details.

You need to select your country from the menu to see all the payment methods available to you. Follow all of the instructions regarding your chosen method of payment. After you have completed the payment page, you will be shown the confirmation page where you are given an order number which you can use to check your order status in your 'order history'.

Did this answer your question? If you still need assistance placing an order please contact customer service.

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How do I cancel my order?

We should be able to cancel your order or any item from your order providing we haven't already dispatched it to you. Just enter your request below and we will do our best to action it before it goes to our warehouse. We are not able to cancel your order once it's been processed.

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How do I change my delivery address?

Just enter your request below and we will do our best to action it before your order goes to our warehouse. You can update the delivery address for any future orders by going to your account here.

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Billing Query

If you have a query about payment for an order please contact us below. We accept all major credit and debit cards along with Paypal. All the available payment methods for your country will be displayed when you get to the payment page.

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Products

Stock status

The stock status for all products is displayed on the product detail page before you place your order.

In stock
The product is in stock and ready to be dispatched.
Preorder
The product is available to buy but hasn't been released yet. Orders for the product will be dispatched on the release date.
Dispatch in 3-14 days
The item is out of stock. We have to order it in from our supplier before we can send it to you.
Back in stock soon
Currently not available to purchase.

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DVD/Blu-Ray formats

The DVDs we sell are PAL format, Region 2, unless stated otherwise. You should refer to your DVD player's instruction booklet for confirmation of your player's regional settings. DVDs vary according to both format and region, so unless your machine is multi-region / multi-format, or can be converted to handle multi-region / multi-format, you should check that both the format and the region of the DVD match the settings on your player and that the format matches your television.

PAL is the standard format for the UK, Europe, Australia, New Zealand, Africa and Asia (excluding Japan). NTSC is the standard format for USA, Canada, Central and South America, Japan and the Caribbean.

Region 1
USA and Canada
Region 2
Europe, Japan, South Africa and the Middle East
Region 3
South East Asia and East Asia
Region 4
Australia, New Zealand, Central and South America and the Caribbean (there is also a significant penetration of Region 1 players in all these regions, except Brazil)
Region 5
Africa (excluding South Africa), India, Russia, North Korea and Mongolia
Region 6
China
Region 0
These are un-coded discs and should play on any DVD player.

The blu-ray discs we sell are region B format unless stated otherwise. The blu-ray regions are as follows

Region A
Includes most North, Central and South American and Southeast Asian countries plus the Republic of China (Taiwan), Japan, Hong Kong, Macau and Korea.
Region B
Includes most European countries, African and Southwest Asian countries plus Australia and New Zealand.
Region C
Includes the remaining central and south Asian countries, as well as the People's Republic of China and Russia.

Did this answer your question? If you still have a question about DVDs or Blu-Rays then please contact customer service.

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Downloads

You will be sent an email to let you know when your downloads are ready which contains a link to your order history where you can download.

Did this answer your question? If you still have an issue with your download please contact customer service.

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Manufacturers warranty

If the product you ordered is defective and is covered under the manufacturers warranty, please contact the manufacturer direct rather than ourselves. You should be able find their contact details on the products documentation.